Refund and Returns Policy

At Deputy Department, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund according to the conditions outlined in this policy.

Return Eligibility

To qualify for a return, items should be unused, unworn, unwashed, and in their original condition. Products should be returned with their original tags, packaging, and accessories where applicable.

How to Request a Return

If you wish to return an item, please contact our customer support team before sending the product back. Include your order number, the product details, and the reason for your return so we can guide you through the process.

Return Conditions

All returned items must be carefully packaged and protected during shipping. Products showing signs of use, washing, alterations, or damage may not qualify for a return or refund.

Refund Process

Once your returned item has been received, our team will inspect it to determine whether it meets the return requirements. If your return is approved, the applicable refund will be processed through your original payment method where possible.

Refund Processing Time

After approval, refunds may take additional time to appear in your account depending on your bank, payment provider, or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible. Include your order number and clear photographs of the issue so we can investigate and help find an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene requirements or other applicable restrictions. Items that have been worn, washed, altered, or damaged after delivery may also be excluded from our standard return process, subject to your statutory rights.

Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, customers may be responsible for the cost of return shipping. We recommend using a tracked delivery service to help ensure your returned package reaches us safely.

Exchanges

If you would like to exchange an item for another size, colour, or product, please contact our support team first. Exchanges are subject to product availability and applicable return conditions.

Contact Us

If you have any questions about our Refund and Returns Policy or need help with a return or refund request, please contact Deputy Department through our customer support email:
Email: [ADD YOUR EMAIL ADDRESS]
Our team will be happy to assist you.

Policy Updates

Deputy Department reserves the right to update this policy when necessary to reflect changes in our services or applicable requirements. Any updates will be published on this page.